Job Description

Job Description The Care Coordinator is the main point of contact for our clients, their family members, and our Caregivers regarding care needs and changes. As the Care Coordinator, you will be responsible for supervising the care of our clients by assessing and monitoring the quality of services provided to them in addition to changes in condition such as illness, injuries, hospitalizations, etc., and managing updates in their Care Plan. This will be accomplished through introductory visits and consistent on-site visits which are an essential role in the Care Coordinator position. The Care Coordinator is also responsible for ensuring all Caregivers are prepared to care for our clients based on their skill level and the clients’ care needs. The Care Coordinator is also responsible for identifying, interacting with, and maintaining key referral sources alongside our Business Development team. They will create a bridge between key referral sources including case managers, discharge planners, administrators and others who work within skilled nursing, senior living communities, hospitals, physician offices, home health and hospice. Through their day-to-day duties the Care Coordinator is expected to meet and exceed their goals to boost the support of our agency. Duties include:

• Conduct introductions and supervisory visits including 30 day, 60 day, 90 day and quarterly visits of clients and caregivers
• Assist with prospect calls and assessments as needed
• Maintain professional relationships with current referral sources
• Identify and pass off information from a sales standpoint for our Business Development team to handle
• Assist the Business Development team in scheduling and executing community marketing events including health fairs, senior expos and other events that promote our services to the general public; Attend 1 networking event or 1 community event a month
• Document in a timely manner all notations in our homecare software program
• Ensuring Caregiver issues are raised to the appropriate staff in a timely manner
• Perform caregiver and client introductions upon first visit or on next business day
• Assist with new hire orientation training, quarterly trainings and ongoing trainings on a consistent basis
• Manage and assemble client resource folders and engagement bags to be delivered at each introductory visit
• Responsible for sharing feedback regarding best matches and schedule times of clients to Scheduling Coordinators
• Creates client care plans through completed assessments
• Follows up on incident reports, hospitalizations and changes in condition as needed within 24 business hours of occurrence
• Provide outstanding customer service at all times to all clients & family members, referral sources, VOSH staff and caregivers
• Participate in all quarterly caregiver training meetings including organizing speakers through community partners
• Occasionally fill in on shifts when needed
• Roughly 50% office work and 50% field work

• High school diploma or GED required
• College degree preferred
• 3 years of related care coordination experience preferred. Home health, homecare, assisted living, or healthcare experience such as an LPN, CNA or related field in a supervisory capacity.
• Current CPR and First Aid certification required
• Current driver’s license and automobile insurance required
• Current negative TB skin test or clear chest x-ray required
• Clear Motor Vehicle Report and background check required

• Access to a reliable vehicle at all times and ability to drive throughout your day
• Proven ability to supervise, train and mentor others
• Minimum 2 year experience providing care to seniors or persons with disabilities
• Proficiency with Microsoft Office, Outlook, and web applications
• Excellent organizational, customer service, telephone, and interpersonal skills
• Ability to connect and interact clearly with seniors
• Ability to work safely while performing job duties
• Must have superior oral and written communication skills
• Ability to work under pressure and meet deadlines
• Office hours M-F from 8am to 5pm with flexibility to manage duties before and after hours as needed
• Rotation of On-Call weeknights and weekends as needed

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